Control Tower: one live screen for the whole delivery operation

What Control Tower does

Control Tower is the default screen for anyone running the day: hub leads, dispatchers and operations managers. Instead of asking couriers what is happening, the operation is visible in one place — every vehicle, every event, every open problem in the current shift.

• Live map of the fleet with vehicle status: on route, idle, parked, offline.
• Vehicles on route against total active vehicles, so utilisation is visible during the shift, not the month after.
• Road events as they arrive: accident detection, long idling, unexpected stops, zone exits.
• Efficiency against last week, so a bad day is visible against a baseline instead of a feeling.
• One click from any alert into the vehicle, the courier and the service history behind it.

How it works

1. Step 1

   Vehicles report in

   Each vehicle's IoT unit streams position, movement and battery telemetry into RideControl. Mixed hardware from different vendors lands in the same data model.

2. Step 2

   Events are classified

   Raw telemetry becomes operational events: idling above threshold, a stop outside a zone, an impact, a vehicle going offline.

3. Step 3

   Alerts reach the right group

   Events are scoped to the group tree, so a Warsaw hub lead sees Warsaw and a country manager sees the country.

4. Step 4

   Someone acts

   From the alert you can open the vehicle, call the courier, or raise a service request that goes straight to the maintenance kanban.

5. Step 5

   The day is measured

   Every event stays on record, so the week can be reviewed by hub, courier and vehicle instead of reconstructed from memory.

Who uses it

Data you get out

• Event log per vehicle, courier and hub, exportable to CSV.
• Utilisation: vehicles on route versus active vehicles, by hub and by day.
• Alert history with timestamps for accidents, idling, stops and zone exits.
• The same data through the REST API and webhooks, so a delivery platform or BI tool can consume it.

Related modules

Control Tower is the surface; the modules behind it do the work. Zone Guard raises the geofence alerts, Service Flow receives the repairs you create from an alert, and BI dashboards turn a week of events into cost per vehicle.