For fleet service companies

The problems

• Requests come in over email, phone and chat, and get lost.
• SLA is reconstructed after the fact, so invoices are disputed.
• Mechanics work from notes, and vehicle history lives in someone's head.
• Client reporting is manual, which caps how many clients you can take.
• Parts and batteries used on a repair are not tied to the job.

How RideControl solves them

• Service Flow: one intake, one kanban, one status per repair, worked on a phone in the yard.
• Auto-measured SLA: timestamps come from the workflow, not from memory.
• Per-client groups: each client is a node with their own vehicles, requests and reports.
• Asset inventory: packs and parts consumed by a repair are recorded against it.
• Device diagnostics: faulty trackers surface as work instead of as missing data.

Typical setup

1. Step 1

   Group tree

   Your workshops as hub nodes, and one client account node per fleet you service.

2. Step 2

   Roles

   Mechanics on the board, workshop leads planning the week, client staff with read access to their node only.

3. Step 3

   Intake

   Requests raised by the client, by your own team, or automatically from alerts and service intervals.

4. Step 4

   Execution

   Cards move reported → accepted → in progress → done, with rideable status and planned dates.

5. Step 5

   Reporting

   Per-client SLA and repair reports exported monthly, straight from the data.

Results operators see

• No disputes on invoices, because the workflow is the evidence.
• Documented SLA for every client.
• More clients handled without a bigger back office.

Which plan fits